Softphone Technology (3CX)

3CX technology
3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box.3CX makes installation, management and maintenance of your PBX so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise or in the cloud. 3CX offers a complete communications solution out of the box. As an open-standards PBX, installation and management of your phone system has never been easier. Easy self installation & management Slash telco & communications costs Boost productivity with UC: Status, Chat and more Work on the go: Android & iOS apps, web-based softphone Integrated WebRTC Video Conferencing Improve customer service: Click2Call, Live Chat & Talk plugin CRM integration with Office 365, Salesforce, Freshdesk and more Install on-premise or deploy in YOUR Cloud. Visit for more info  
Voice Over Internet Protocol (VOIP)
A Voice Over Internet Protocol (VOIP) phone or IP phone uses voice over IP technologies for placing and transmitting telephone calls over an IP network, such as the Internet, instead of the traditional public switched telephone network (PSTN). Digital IP-based telephone service uses control protocols such as the Session Initiation Protocol (SIP), Skinny Client Control Protocol (SCCP) or various other proprietary protocols.
VOIP Gateway
A VOIP gateway (or PSTN Gateway) is a device which converts telephony traffic into IP for transmission over a data network. They are used in two ways: To Convert Incoming PSTN / Telephone Lines to VOIP/SIP: The VOIP gateway allows calls to be received and placed on the regular telephony network. In many business cases, it is preferable to continue to use traditional phone lines because one can guarantee a higher call quality and availability. To Connect a Traditional PBX / Phone System to the IP Network: The VOIP gateway allows calls to be made via VOIP. Calls can then be placed via a VOIP service provider, or in the case of a company with multiple offices, interoffice calling costs can be reduced by routing the calls via the Internet. VOIP gateways are available as external units or as PCI cards. The vast majority of devices are external units. A VOIP gateway has a connector for the IP network and one or more ports to connect the phone lines to it.